Privacy Policy

Privacy Policy
Effective Date: 01/05/2025

1. Introduction
KBT Maintenance (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, and protect your personal information in accordance with the Data Protection Act 2018 and UK GDPR.

2. Data We Collect
We may collect and process the following types of personal data:

Name and contact details (email, phone number, address)

Job location and property access instructions

Billing and payment information

Communications and correspondence with us

Photographs or notes related to maintenance work (where relevant)

3. How We Use Your Data
We use your data to:

Deliver maintenance and repair services

Communicate regarding quotes, appointments, or updates

Process payments and invoices

Comply with legal obligations

Improve our services and maintain records

4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:

Performance of a contract

Legal obligation

Legitimate interests (e.g. providing services, responding to enquiries)

Consent (where required)

5. Data Sharing
We do not sell your data. We may share your information with:

Payment processors or invoicing platforms

Subcontractors or suppliers (only where necessary)

Legal or regulatory bodies if required by law

6. Data Storage and Security
Your data is stored securely on password-protected systems and is only accessible by authorised personnel. We retain personal data only for as long as necessary to fulfil our obligations or legal requirements.

7. Your Rights
You have the right to:

Access the personal data we hold about you

Request correction or deletion

Object to or restrict processing

Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies and Website Use
If you use our website, basic cookies may be used for functionality and performance purposes. No personal data is collected via cookies unless submitted via a contact form.

9. Contact Us
To exercise your rights or for any privacy-related enquiries, contact:
📧 admin@kbtmaintenance.co.uk